Cryptocurrency

Guidelines for payment with Crypto and get answers to the most common issues when making a payment with Crypto.

Important

You will receive an additional 5% IP bonus when you choose to pay via Cryptocurrency.

The Accepted Methods/Currencies with Crypto

• Bitcoin

• Ethereum

• Litecoin

• TRON

• Tether-TRC20

• Tether-ERC20

• Dogecoin

• DAI

• BitcoinCash

How to Pay with Cryptocurrency

1

Select a Package

Visit the Pricing Page, browse through the available proxy packages, and choose the one that best suits your needs. Once you've made your selection, click "Order Now" to proceed.

2

Choose Cryptocurrency as Your Payment Method

On the checkout page:

• Select "Cryptocurrency" as your preferred payment method.

• Choose the specific cryptocurrency you want to use for the transaction.

• If you have a coupon code, enter it in the designated field to apply any discounts.

• Click "Continue with Cryptocurrency" to move to the next step.

3

Complete the Payment

You will be redirected to the payment screen, where you can finalize your transaction:

• Scan the QR code with your crypto wallet app for a quick payment.

• Or, manually copy the wallet address and paste it into your wallet’s send section.

• Ensure you send the exact amount displayed, including any decimal points.

• Complete the payment within the given time frame to avoid transaction expiration.

Important

Always verify that you're using the correct blockchain network and sending the correct amount to ensure a smooth payment process.

4

Confirm Your Payment

After sending the payment, wait a few moments for the transaction to be processed on the blockchain. Depending on network congestion, this may take a few minutes.

Once the payment is confirmed, you will receive a success notification on our platform.

5

Access Your Proxies

Once your payment is confirmed, go to the Dashboard on our website or the 9Proxy app to see your IP balance.

Please contact our support team with your transaction details if you do not see your proxies within 15 minutes after payment confirmation.

Common Cryptocurrency Payment Issues & Solutions

If your cryptocurrency payment does not go through, consider these potential issues and solutions:

Transaction Pending

• Issue: Some blockchain transactions may take longer due to network congestion.

• Solution: Wait a few minutes and check your transaction status again.

Expired Payment Window

• Issue: If the time limit expired before your payment was completed, the transaction was not processed.

• Solution: Place a new order and try the payment again.

Wrong Network Used

• Issue: You may have sent the payment using the wrong blockchain network.

• Solution: Always verify and select the correct network for your chosen cryptocurrency.

Incorrect Payment Amount

• Issue: If the amount sent is incorrect (either too much or too little), your payment may not be processed.

• Solution

If You Paid Too Little:	If You Paid Too Much:
You can send the remaining amount to complete the transaction.	CoinPayments will automatically refund the excess amount after confirming the transaction.
However, some exchanges do not allow small transactions, making it impossible to send the remaining balance. If the exchange has such restrictions, try using a different wallet or exchange that allows small transactions.
If you cannot complete the payment, wait for the system to process a refund for the unsuccessful transaction.
Most Common Cause: Users often forget to include network fees. To avoid this, check the fee amount on your exchange before sending the payment.

How to Avoid Underpayment Issues ?

• Always double-check the exact amount required before transferring.

• Ensure you include network fees when sending your payment.

If you continue experiencing issues, contact our support team with your Payment ID and Order Details, and we’ll be happy to assist you.