> For the complete documentation index, see [llms.txt](https://docs.9proxy.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.9proxy.com/billing-and-payment/cryptocurrency.md).

# Cryptocurrency

This guide explains how to pay with cryptocurrency on 9Proxy and how to resolve the most common issues that may occur during the payment process.

{% hint style="info" %}
**NOTE**: When you choose to pay via cryptocurrency, you’ll automatically receive an **extra 5% IP bonus** on your order.
{% endhint %}

## 1. Supported Cryptocurrencies

All crypto transactions are securely processed through CoinPayments, our official payment gateway partner.

We currently support the following cryptocurrencies:

* Bitcoin (BTC)
* Ethereum (ETH)
* Litecoin (LTC)
* TRON (TRX)
* Tether-TRC20
* Tether-ERC20
* Dogecoin (DOGE)
* DAI
* BitcoinCash (BCH)

## 2. How to Pay with Cryptocurrency

{% stepper %}
{% step %}

### Select a Package

Visit the **Pricing** page and choose the proxy package that best fits your needs.
\
9Proxy currently offers several types of packages:

* **By IPs**: Fixed number of residential IPs, unlimited bandwidth.

<figure><img src="https://1693667300-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNuuHdu9z8IgffZvLnM2A%2Fuploads%2Fkzptr0DzirFkEjTkihCb%2Fpackage-1.png?alt=media&amp;token=c7f94b2f-a8cc-4b88-8904-33da485ac6d6" alt=""><figcaption></figcaption></figure>

* **By GB**: Pay by data usage (bandwidth-based residential proxies).

<figure><img src="https://1693667300-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNuuHdu9z8IgffZvLnM2A%2Fuploads%2FLSvg8GB2ebtDvRxAYeWl%2Fpackage-2.png?alt=media&amp;token=4046ae35-a64a-4338-b498-6f5be1f5bca4" alt=""><figcaption></figcaption></figure>

* **Bundle Combo**: Combined plans that include both IP and bandwidth options for flexible usage.

<figure><img src="https://1693667300-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNuuHdu9z8IgffZvLnM2A%2Fuploads%2FMyZWQcXZSDuz4XQG9Mlj%2Fpackage-3.png?alt=media&amp;token=3ec24245-c7f1-4705-8cda-a0e1dd47d380" alt=""><figcaption></figcaption></figure>

Once you’ve made your selection, click Order Now to continue.

{% endstep %}

{% step %}

### Choose “Cryptocurrency” as Your Payment Method

On the checkout page:

* Select **Cryptocurrency** as your payment option.
* Choose the specific coin you’d like to pay with.
* (Optional) Enter any coupon code to apply discounts.
* Click **Continue with Cryptocurrency** to proceed.

<figure><img src="https://1693667300-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNuuHdu9z8IgffZvLnM2A%2Fuploads%2FndhbSmIcYgvA5VGjlmlx%2Fpackage-4.png?alt=media&amp;token=2707122c-a57e-4a3d-9041-8551b1ce0f5c" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Complete the Payment

You’ll be redirected to the CoinPayments payment page.

* Option 1: Scan the QR code using your crypto wallet app.
* Option 2: Copy the wallet address manually and paste it into your wallet’s Send field.

Make sure you:

* Send the exact amount displayed, including decimal values.
* Use the correct blockchain network
* Complete your payment within the given time window (usually 15–30 minutes).

<figure><img src="https://1693667300-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNuuHdu9z8IgffZvLnM2A%2Fuploads%2FDjm4CbDrFrzMu1hxWYaI%2Ffile3.png?alt=media&amp;token=495b9c4e-0588-47c2-9874-7004d001add8" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Important**: If you send payment on the wrong network or after the expiration window, the transaction may fail and require manual processing.
{% endhint %}
{% endstep %}

{% step %}

### Confirm Your Payment

After sending the transaction, please wait around 15 minutes for blockchain confirmation.
\
You’ll see a success message on our platform once the payment is confirmed.
{% endstep %}

{% step %}

### Access Your Proxies

Once your payment is verified:

* Go to your Dashboard or open the 9Proxy App.
* Your IP balance will appear automatically.

If your proxies are not visible within 15 minutes after confirmation, please contact our support team with your transaction ID.
{% endstep %}
{% endstepper %}

## 3. Common Issues & Solutions

If your cryptocurrency payment does not go through, consider these potential issues and solutions:

### 3.1. Transaction Issues

{% tabs fullWidth="false" %}
{% tab title="Transaction Pending" %}

* Issue: Blockchain network congestion can delay confirmation.
* Solution: Wait a few minutes, then refresh your transaction status. You can track it on your wallet or CoinPayments page.
  {% endtab %}

{% tab title="Expired Payment Window" %}

* Issue: The payment time expired before completion.
* Solution: Place a new order and complete the transaction within the valid timeframe.
  {% endtab %}

{% tab title="Wrong Network Used" %}

* Issue: The payment was sent using an incorrect blockchain network (e.g., ERC20 instead of TRC20).
* Solution: Always double-check the network before sending. Payments sent on the wrong network may be lost or delayed.
  {% endtab %}
  {% endtabs %}

### 3.2. Payment Amount Issues

{% tabs %}
{% tab title="Underpayment" %}

* Issue: The amount sent was less than required.
* Solution: Send the remaining amount to complete the order.&#x20;

If your exchange doesn’t allow small transfers, try using another wallet or wait for automatic refund processing.

Most common cause: The sender forgot to include network fees. Always check the fee before confirming your transaction.
{% endtab %}

{% tab title="Overpayment" %}

* Issue: The amount sent exceeded the required total.
* Solution: CoinPayments will automatically refund the excess amount after transaction confirmation.
  {% endtab %}
  {% endtabs %}

## 4. Tips to Avoid Payment Issues

* Always send the exact amount displayed on the payment screen.
* Include network fees in your transfer.
* Verify that you are using the correct blockchain network.
* Complete the transaction before the payment window expires.
* All crypto payments are final and irreversible once confirmed on the blockchain.

## 5. Need Help?

If you still experience issues or your payment hasn’t been reflected after 15 minutes, please contact 9Proxy Support with the following details:

* Your Payment ID or 9proxy email account
* The Coin Type used (e.g., USDT-TRC20, BTC)
* The Amount sent
* A screenshot of your completed transaction

{% columns %}
{% column %}

#### Support Channels:

{% endcolumn %}

{% column %}

* **Email**: <support@9proxy.com>
* **Live Chat**: Available on[ 9proxy.com](https://9proxy.com)
* **Telegram**: @Official9Proxy
  {% endcolumn %}
  {% endcolumns %}