Cryptocurrency

This guide explains how to pay with cryptocurrency on 9Proxy and how to resolve the most common issues that may occur during the payment process.

NOTE: When you choose to pay via cryptocurrency, you’ll automatically receive an extra 5% IP bonus on your order.

1. Supported Cryptocurrencies

All crypto transactions are securely processed through CoinPayments, our official payment gateway partner.

We currently support the following cryptocurrencies:

  • Bitcoin (BTC)

  • Ethereum (ETH)

  • Litecoin (LTC)

  • TRON (TRX)

  • Tether-TRC20

  • Tether-ERC20

  • Dogecoin (DOGE)

  • DAI

  • BitcoinCash (BCH)

2. How to Pay with Cryptocurrency

1

Select a Package

Visit the Pricing page and choose the proxy package that best fits your needs. 9Proxy currently offers several types of packages:

  • By IPs: Fixed number of residential IPs, unlimited bandwidth.

  • By GB: Pay by data usage (bandwidth-based residential proxies).

  • Bundle Combo: Combined plans that include both IP and bandwidth options for flexible usage.

Once you’ve made your selection, click Order Now to continue.

2

Choose “Cryptocurrency” as Your Payment Method

On the checkout page:

  • Select Cryptocurrency as your payment option.

  • Choose the specific coin you’d like to pay with.

  • (Optional) Enter any coupon code to apply discounts.

  • Click Continue with Cryptocurrency to proceed.

3

Complete the Payment

You’ll be redirected to the CoinPayments payment page.

  • Option 1: Scan the QR code using your crypto wallet app.

  • Option 2: Copy the wallet address manually and paste it into your wallet’s Send field.

Make sure you:

  • Send the exact amount displayed, including decimal values.

  • Use the correct blockchain network

  • Complete your payment within the given time window (usually 15–30 minutes).

Important: If you send payment on the wrong network or after the expiration window, the transaction may fail and require manual processing.

4

Confirm Your Payment

After sending the transaction, please wait around 15 minutes for blockchain confirmation. You’ll see a success message on our platform once the payment is confirmed.

5

Access Your Proxies

Once your payment is verified:

  • Go to your Dashboard or open the 9Proxy App.

  • Your IP balance will appear automatically.

If your proxies are not visible within 15 minutes after confirmation, please contact our support team with your transaction ID.

3. Common Issues & Solutions

If your cryptocurrency payment does not go through, consider these potential issues and solutions:

3.1. Transaction Issues

  • Issue: Blockchain network congestion can delay confirmation.

  • Solution: Wait a few minutes, then refresh your transaction status. You can track it on your wallet or CoinPayments page.

3.2. Payment Amount Issues

  • Issue: The amount sent was less than required.

  • Solution: Send the remaining amount to complete the order.

If your exchange doesn’t allow small transfers, try using another wallet or wait for automatic refund processing.

Most common cause: The sender forgot to include network fees. Always check the fee before confirming your transaction.

4. Tips to Avoid Payment Issues

  • Always send the exact amount displayed on the payment screen.

  • Include network fees in your transfer.

  • Verify that you are using the correct blockchain network.

  • Complete the transaction before the payment window expires.

  • All crypto payments are final and irreversible once confirmed on the blockchain.

5. Need Help?

If you still experience issues or your payment hasn’t been reflected after 15 minutes, please contact 9Proxy Support with the following details:

  • Your Payment ID or 9proxy email account

  • The Coin Type used (e.g., USDT-TRC20, BTC)

  • The Amount sent

  • A screenshot of your completed transaction

Support Channels:

PreviousPort APINext9Proxy Wallet

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