# Cryptocurrency
This guide explains how to pay with cryptocurrency on 9Proxy and how to resolve the most common issues that may occur during the payment process.
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**NOTE**: When you choose to pay via cryptocurrency, you’ll automatically receive an **extra 5% IP bonus** on your order.
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## 1. Supported Cryptocurrencies
All crypto transactions are securely processed through CoinPayments, our official payment gateway partner.
We currently support the following cryptocurrencies:
* Bitcoin (BTC)
* Ethereum (ETH)
* Litecoin (LTC)
* TRON (TRX)
* Tether-TRC20
* Tether-ERC20
* Dogecoin (DOGE)
* DAI
* BitcoinCash (BCH)
## 2. How to Pay with Cryptocurrency
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### Select a Package
Visit the **Pricing** page and choose the proxy package that best fits your needs.
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9Proxy currently offers several types of packages:
* **By IPs**: Fixed number of residential IPs, unlimited bandwidth.
* **By GB**: Pay by data usage (bandwidth-based residential proxies).
* **Bundle Combo**: Combined plans that include both IP and bandwidth options for flexible usage.
Once you’ve made your selection, click Order Now to continue.
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### Choose “Cryptocurrency” as Your Payment Method
On the checkout page:
* Select **Cryptocurrency** as your payment option.
* Choose the specific coin you’d like to pay with.
* (Optional) Enter any coupon code to apply discounts.
* Click **Continue with Cryptocurrency** to proceed.
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### Complete the Payment
You’ll be redirected to the CoinPayments payment page.
* Option 1: Scan the QR code using your crypto wallet app.
* Option 2: Copy the wallet address manually and paste it into your wallet’s Send field.
Make sure you:
* Send the exact amount displayed, including decimal values.
* Use the correct blockchain network
* Complete your payment within the given time window (usually 15–30 minutes).
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**Important**: If you send payment on the wrong network or after the expiration window, the transaction may fail and require manual processing.
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### Confirm Your Payment
After sending the transaction, please wait around 15 minutes for blockchain confirmation.
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You’ll see a success message on our platform once the payment is confirmed.
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### Access Your Proxies
Once your payment is verified:
* Go to your Dashboard or open the 9Proxy App.
* Your IP balance will appear automatically.
If your proxies are not visible within 15 minutes after confirmation, please contact our support team with your transaction ID.
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## 3. Common Issues & Solutions
If your cryptocurrency payment does not go through, consider these potential issues and solutions:
### 3.1. Transaction Issues
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* Issue: Blockchain network congestion can delay confirmation.
* Solution: Wait a few minutes, then refresh your transaction status. You can track it on your wallet or CoinPayments page.
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* Issue: The payment time expired before completion.
* Solution: Place a new order and complete the transaction within the valid timeframe.
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* Issue: The payment was sent using an incorrect blockchain network (e.g., ERC20 instead of TRC20).
* Solution: Always double-check the network before sending. Payments sent on the wrong network may be lost or delayed.
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### 3.2. Payment Amount Issues
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* Issue: The amount sent was less than required.
* Solution: Send the remaining amount to complete the order.
If your exchange doesn’t allow small transfers, try using another wallet or wait for automatic refund processing.
Most common cause: The sender forgot to include network fees. Always check the fee before confirming your transaction.
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* Issue: The amount sent exceeded the required total.
* Solution: CoinPayments will automatically refund the excess amount after transaction confirmation.
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## 4. Tips to Avoid Payment Issues
* Always send the exact amount displayed on the payment screen.
* Include network fees in your transfer.
* Verify that you are using the correct blockchain network.
* Complete the transaction before the payment window expires.
* All crypto payments are final and irreversible once confirmed on the blockchain.
## 5. Need Help?
If you still experience issues or your payment hasn’t been reflected after 15 minutes, please contact 9Proxy Support with the following details:
* Your Payment ID or 9proxy email account
* The Coin Type used (e.g., USDT-TRC20, BTC)
* The Amount sent
* A screenshot of your completed transaction
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#### Support Channels:
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* **Email**:
* **Live Chat**: Available on[ 9proxy.com](https://9proxy.com)
* **Telegram**: @Official9Proxy
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